Frequently Asked Questions
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Where can Lady Americana products be purchased?
Our products can be purchased at the official Lady Americana showroom and various furniture stores throughout Indonesia.
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Where can I find Lady Americana's official showrooms?
Lady Americana showrooms are located in 4 major cities, Jakarta, Bandung, Surabaya and Denpasar.
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Is the price in the online store the same as in a furniture store?
Different, because online and offline stores have different paths and processes.
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Can you ship to all Indonesia?
Yes, we provide delivery throughout Indonesia
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How much is the shipping fee if you buy online?
Shipping costs depend on the destination (distance) of delivery and the dimensions of the goods.
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How long is the warranty for Lady Americana?
15 years.
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How to claim the Lady Americana warranty?
Make sure you have registered the warranty card. Then please contact our customer service.
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How to claim warranty if the warranty card is lost?
Warranty claims cannot be made if the warranty card is lost. So make sure the warranty card is stored properly during the warranty period.
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What damage can be claimed by warranty?
For spring beds, the guarantee only applies to spring damage.
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Does Lady Americana also sell bed frames, including headboards & footboards?
Yes, we also sell bed frames only.
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Is there a phone/Whatsapp number that can give a quick response?
Yes, (022) 6866360 or 08112465525
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